Note - Special order or
non-stocked merchandise is not returnable and credit card
charges will be applied at the time of purchase, not at the time of order
Not Satisfied? If you are not
satisfied with your purchase, please return it in new condition within 10 days
after you have received the product for
refund or exchange (excluding shipping and insurance charges).
The 10-day period begins once the merchandise is received by or for the
customer from the shipping carrier until the time that The Night Vision Store
receives the merchandise back at the shipping facility or the distributor. A 15% restocking fee is
applied to all returns to cover our return processing, product inspection, credit card fees, packing, shipping,
mileage and other restocking expenses unless an error is made by us. There is no
restocking fee on exchanges but the customer is responsible for all mileage/shipping
and insurance expenses.
ALL SALES ARE FINAL AFTER 30 DAYS
If the returned product or the package is
received at our location in damaged or used condition, or if parts are missing, we
must charge you a restocking fee of at least 15% and up to the full purchase
Important: Returned merchandise MUST have a Returned Merchandise
Authorization (RMA) number. Please call us at 1-817-490-0501, fax us at
1-425-663-3548 or email us at
firstname.lastname@example.org and we will be happy to provide one.
Returns are processed within 10 days of
receipt, and refunds are credited or mailed within 2 weeks of processing.
All returns must be shipped by a traceable carrier such as
FEDEX or UPS and insured to the full value of the product. Products returned
via the Postal Service cannot be tracked to the accuracy required by The Night
Vision Store and the sender assumes full responsibility for safe delivery of
the product. Loss of or damage to the product by the carrier during return is
the responsibility of the carrier and the purchaser must file the appropriate
claim with the carrier.
All returns must include original factory
box, original factory packaging (foam, plastic, wrappings, etc.) blank,
unfilled warranty cards, all instruction booklets and paperwork. Do not deface
original factory cartons or packaging in any manner. We will not accept a
return if packaging is not in its original condition with UPC codes intact and
on the packaging. All returned merchandise
must be in its original mint and clean condition. Returns on dirty, damaged or
scratched merchandise will not be accepted. All returns must include all the
factory accessories which come with the item. No returns will be accepted if
any of the packed accessories are missing. All returns must be authorized by
The Night Vision Store. Contact us for authorization number prior to shipping
any merchandise back. Enclose the original receipt or a copy of it with your
return. Also enclose a brief letter of explanation of returned and state your
request for either a refund or and exchange. Returned merchandise which is lost or damaged in transit is not
the responsibility of The Night Vision
Store, but rather the carriers. It is the purchaser's responsibility to insure
the shipment adequately and to file claims with the carrier upon the discovery of
Do not accept the product if the packaging shows evident damage. All our
products are inspected prior to shipment and we will not use packaging which
has any defects or damage. Contact us for instructions.
All our products are covered by a manufacturer's
warranty and the terms and conditions vary according to the manufacturer. If
the product malfunctions within 15 days of the delivery date, we'll replace
it. Please contact us to obtain return instructions. After 15 days of the
product delivery date please contact the manufacturer to resolve all warranty
issues. Of course, we'll help if we can.
The Night Vision Store
reserves the right to refuse returned merchandise, return the merchandise,
or charge additional restocking fees under the following conditions:
1) Merchandise was
received at the shipping facility after the ten day trial period without
prior authorization. The 10-day period begins once the merchandise is
received by or for the customer from the shipping carrier until the time
that The Night Vision Store or its distributors receives the merchandise
back at its facility. That time is determined by the delivery of the
returned merchandise to the shipping facility as shown on the delivery
2) The merchandise was incomplete, damaged, obviously used or scratched.
3) The merchandise shipped was improperly packaged.
4) The merchandise was ordered but delivery was refused by or for the
Toll Free 1-877-886-7926